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The promise of voice AI lies at work, not at home


Conversational AI has been around for a few years now, in our phones, smart speakers, and throughout connected homes. And while the adoption of this tech is steadily increasing, most applications in this space essentially only enable you to push buttons using your voice. The next frontier for conversational AI lies beyond your doorstep. From education to workforce automation to retail, the scope for plenty of novel new applications is opening up as the technology improves. As Shreyas Nivas of Replica wrote recently, we will see a shift in voice AI from services being “primarily transactional — ‘Alexa, tell me…

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