![](https://img-cdn.tnwcdn.com/image?fit=796%2C417&url=https%3A%2F%2Fcdn0.tnwcdn.com%2Fwp-content%2Fblogs.dir%2F1%2Ffiles%2F2023%2F07%2FAdd-a-heading-3.jpg&signature=96c0beceb84491b2a43ab445f60193fe)
When chatbots first became commercially accessible, companies big and small embraced them with open arms. “Have a robot handle easy customer service questions in seconds? Amazing!” — we thought. The problem was, these early chatbots were less C-3PO and more an annoying barrier to an actual human. From being asked: “Can you repeat the question” 10 times over to being directed to a completely unrelated information page — customers simply don’t have the patience to deal with badly made chatbots anymore. In fact, a study by Zoom found that over half of respondents would switch to a competitor after just…
This story continues at The Next Web
from The Next Web https://ift.tt/3kIl9a8
Comments
Post a Comment